Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Last Updated: 28 September 2026
At Layerature, we create original, design-focused products that are 3D printed and prepared specifically for our customers. We carefully inspect and package every order before dispatch.
Because many of our products are made to order or customized, our return policy is designed to balance customer protection with the nature of our products.
1. Returns
We accept returns for eligible products within 14 days of delivery, provided that:
- The item is unused and in its original condition.
- The item has not been damaged, modified, assembled, or altered by the customer.
- The original packaging is reasonably intact.
- The product is returned with all included accessories and components.
Customized, personalized, or made-to-order products may not be eligible for return unless they arrive damaged, defective, or materially different from what was ordered.
Please contact us before sending anything back. Unauthorized returns may not be accepted.
2. Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the problem
- Video evidence where the issue cannot be adequately shown in photographs
After reviewing the issue, we may offer:
- A replacement
- A repair, where practical
- A partial refund
- A full refund
Where the issue is confirmed to be our responsibility, Layerature will cover reasonable return/replacement shipping costs.
3. Wrong or Incorrect Item
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.
We will review the order and, where the error is confirmed to be ours, arrange an appropriate replacement or refund at no additional product cost.
4. Change of Mind
We understand that sometimes you may change your mind after placing an order.
For standard, non-personalized products that have not yet been shipped, you may request cancellation as soon as possible.
Once an order has entered production, been customized, or shipped, cancellation may no longer be possible.
For eligible returns due to change of mind, the customer may be responsible for return shipping costs.
5. Personalized & Made-to-Order Products
Products made specifically according to your requested:
- Size
- Color
- Text
- Name
- Design variation
- Other customization
are generally non-returnable and non-refundable due to change of mind.
However, this does not affect your rights where the product is defective, damaged, incorrectly made, or otherwise does not match the agreed order.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Where applicable, original shipping charges may be non-refundable unless the return is due to an error, defect, or damage attributable to Layerature.
7. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise the responsibility of Layerature, the customer is generally responsible for the cost of returning an eligible product.
We recommend using a tracked shipping service. Layerature cannot guarantee a refund for an item that is lost or damaged while being returned.
8. Products Damaged After Delivery
We are unable to provide refunds or replacements for damage caused by:
- Incorrect installation or assembly
- Misuse or abuse
- Accidental damage
- Improper cleaning or handling
- Exposure to unsuitable temperatures or environmental conditions
- Unauthorized modifications
- Normal wear and tear
For electronic products, damage resulting from using incompatible electrical components, incorrect voltage, or unauthorized modification may also be excluded.
9. Sale & Clearance Items
Sale, clearance, or promotional items may be subject to different return conditions. Any special return restrictions will be clearly stated on the relevant product page before purchase.
This does not affect applicable rights relating to defective, damaged, or incorrectly supplied products.
10. Exchanges
We generally do not offer direct exchanges.
Where appropriate, we may instead arrange a replacement or refund and allow you to place a new order for the desired product.
11. International Orders
For international orders, customers are responsible for complying with applicable import requirements and for any customs duties, taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
Refusal to accept a package because of applicable customs duties or import charges does not automatically qualify as a refund.
If an international shipment is lost, damaged, or returned by the carrier, we will work with the customer and shipping provider to determine the appropriate resolution.
12. How to Request a Return or Refund
To request a return, refund, replacement, or report a damaged product, contact us at:
Email: contact@layerature.com
Website: layerature.com
Business Name: Layerature
Business Address: Dhunela, Sohna, Gurgaon-122102, HR
Please include your order number and explain the reason for your request.
We will review your request and provide instructions for the next steps.
13. Legal Rights
Nothing in this policy is intended to exclude or limit any mandatory consumer rights that apply to you under the laws of your country or region.
Where applicable, statutory rights relating to defective, unsafe, misdescribed, or non-conforming products remain unaffected by this policy.
14. Changes to This Policy
Layerature may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, payment methods, shipping arrangements, or applicable legal requirements.
The latest version will always be published on this page.
15. Contact Us
If you have any questions about returns, refunds, replacements, or your order, please contact us:
Layerature
Email: contact@layerature.com
Website: layerature.com
Business Name: Layerature
Business Address: Dhunela, Sohna, Gurgaon-122102, HR
We design every product with care and want you to be happy with what you receive. If something isn’t right, please contact us and we’ll work with you to find an appropriate solution.